Every small business website needs a contact form. It’s important to give potential customers a way to contact you if they have questions. You could just list your email address right on your website, but if you don’t want to start getting a lot of spam, that’s not a good idea. Shady spammers use robots to search the internet for the email addresses of unsuspecting victims, and scrape them up for their email spam lists. I certainly wouldn’t want to do anything to invite spam into my inbox! Using a contact form gives visitors a way to contact you without putting your email address (and your sanity) at risk.